Palm Lake Care Bargara has been accredited for another three years following an unannounced audit of the facility.
Palm Lake Group chief executive Manuel Lang said consumer experience graphs contained in the reporting showed Palm Lake Care Bargara residents felt overwhelmingly safe, cared for and respected.
“In addition, 100 per cent of the residents surveyed said the staff were always kind and caring,” he said.
“Palm Lake Care believes that a strong staff culture, like we continually work hard to maintain here at Bargara, is mandatory to continue to deliver the exceptional aged care services we have become known for.
“There’s an ever-increasing focus on the aged care industry as a result of the Aged Care Royal Commission.
“Palm Lake Care is proud of the fact that we build luxury aged-care accommodation to the highest standards, but we are proudest of our staff and our systems which together make a significant difference in the lives of local residents.”
Mr Lang said Palm Lake Care will celebrate its fourth anniversary in Bargara next month.
Other than being one of the larger employers in town and sponsoring local sporting teams and community events, Palm Lake Care supports TAFE Queensland’s Bundaberg campus and Central Queensland University to provide work placement and on-the-job training for local personal care assistants as well as enrolled and registered nurses, he said.
Palm Lake Care representatives also serve on Council and Queensland Health committees to improve palliative care services across greater Bundaberg and boost local job prospects in health.
“We’ve never been prouder of the contribution and difference we are making in the local Bundaberg Region,” Mr Lang said.
